SHIPPING

Processing Times

All orders are being posted within 1-3 week days, unless there is a public holiday.

Tracking

Currently all standard orders in the UK are sent via First Class post with Royal Mail and generally arrive within 1-2 business days.

Everywhere else is sent via Standard International post with Royal Mail, to keep the prices for shipping as low as possible for my customers. They usually arrive very quickly, but please allow up to 2 weeks to receive your order - longer during busy holiday periods!

If you would like to add tracking to your order, please select a tracked option during checkout and a code will be provided for you when you receive your “order dispatched” email.

Estimated Delivery Times

United Kingdom:

First Class 1-2 business days

Tracked within 24 hours

Europe:

Standard or Tracked 3-5 business days

Rest of the World:

Standard or Tracked 6-7 business days

This is an estimate only and cannot be guaranteed. Please also allow for service delays due to holidays or busy posting seasons, etc.

Customs and Import Fees

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

RETURNS & REFUNDS

Refunds are not available for earrings for hygienic reasons. 

However, if somethings gone wrong or you’ve changed your mind about an item, please get in touch . We can probably work out the best solution to suit you and the situation.

Please note that buyers are responsible for return postage costs. If the item is not returned unworn and in its original condition, the buyer is responsible for any loss in value.

I am not responsible for items that go missing once shipped or if you provide the wrong address, so double check your info before checking out please.

EARRING CARE

Some tips to help keep your new beautiful new earrings in their best possible condition:

• Do not wear in water

• Try to avoid contact with makeup and hair products

• Do not leave in direct sunlight

• Clean tarnished hooks/hoops with a silver-polishing cloth (works for the gold coloured hardware as well)

• Clean gently with a damp cloth if needed

• The little cloth for cleaning eye glasses works really well for polishing up your resin-coated earrings!

REQUESTING NEW FINDINGS

If you would like different findings than what’s shown in the earring listing, please leave a note during checkout or send me an email with your order number and preference. 

This can simply be a colour change, or hoops instead of hooks, etc. But there are also:

• 925 Sterling silver plated hooks (which are usually suitable for those with allergies)

• Hoops suitable for stretched ears! 🎉🎉🎉

Please feel free to get in touch if you’re unsure about options before making a purchase.

If you have any questions that aren’t covered here, please don’t hesitate to send me an email - I’ll do my best to help 🖤